REFUNDS & RETURNS
Returns must be in as new condition with tags attached unless faulty.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached.
Please provide invoice or proof of purchase.
See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) – 60 Days from date of purchase.
Exchanges (sale items) – 30 Days from date of purchase.
Refunds (full price items) – 30 Days from date of purchase.
Bulky Items : Surfboards & Surf bags
1) Board or bag to be returned with the proof of purchase, ie. a copy of the Invoice, enclosed when you received your goods or via email originally.
2) The surfboard in the same condition as it was when you received it.
3) The board sent back in the wrapping & box it was sent to you in, with any fins enclosed,
4) Address for Returns:
Sanctum Surf – Returns
Unit 19/1 Jubilee Ave,
Warriewood ,NSW, 2102
5) The customer must pay the freight.
Standard Size Items (All Items Other Than Surfboards)
Return your item with the proof of purchase (a copy of your Invoice), in the same condition as you received it, within 60 days and we will happily exchange or refund full priced items, or exchange discounted items within the 30 day period. Customers are responsible for cost of freight unless item is faulty.
*Refunds not available for sale or promotional items.
Address for Returns:
Sanctum Surf Returns:
PO Box 261
Mona Vale, NSW, 1660